How Can We Help?
Get support for your orders and account questions
Quick answers
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We aim to reply within 24 hours.
Median delivery time over the last 30 days: 5 minutes or lessTimed from purchase to delivered code across 1,000+ orders on our own store and the marketplaces we sell on, including orders held for a security check.
Common questions
- How do I contact support?
- Open a ticket from our support page, or write to support@lootcodes.com. Including your order number gets you a much faster answer, because it lets us open the order straight away instead of having to ask for it first.
- How quickly do you reply?
- We aim to reply to every ticket within 24 hours. Including your order number and the exact error message from the platform helps us solve it in the first reply.
- I paid but have not received anything. What should I do?
- First check your spam and promotions folders, since automated order emails often land there. Your code is also on your order page: orders placed while signed in are in your account, and Find my order emails you a new link to a guest order. If you still can't find it, open a support ticket with your order number — your code is stored safely against your order and cannot be lost.
- My code does not work or says it is already used. What now?
- Open a refund request from our support page with your order number, the exact error message from the platform and a screenshot if you can. A code that genuinely fails to activate is replaced or refunded, whether or not you revealed it. Please contact us before you open a dispute with PayPal or your bank, because a dispute freezes the order and slows the fix down.