IMPORTANT: All Digital Sales Are Final

Once you view, reveal, or access any digital key, activation code, or gaming content, the sale becomes final and cannot be refunded. This policy protects against fraud and aligns with industry standards for digital content distribution.

Why No Refunds After Key Revelation?

Fraud Prevention

Prevents customers from copying keys and then requesting refunds, which would result in financial loss for our business and publishers.

Industry Standard

All major digital key retailers (Steam, Humble Bundle, Green Man Gaming) have similar no-refund policies for revealed digital content.

Limited Refund Exceptions

Refunds MAY Be Possible In These Rare Cases:

1. Wrong Product Delivered

You received a different game, platform, or region than what you ordered.

2. Invalid or Already Redeemed Keys

The key was technically defective and cannot be activated.

3. System/Technical Errors

Our system made an error during processing or delivery.

What Does NOT Qualify for Refunds

These situations are NOT eligible for refunds:

Changed your mind after purchase

Found the game cheaper elsewhere

Don't like the game after playing

Game has bugs or technical issues

Platform account issues (bans, suspensions)

Server outages or maintenance

Hardware compatibility issues

Bought wrong region (after clear warning)

Key works but game doesn't run properly

Already own the game on another platform

How to Request a Refund (For Eligible Cases Only)

⏰ Time Limit: 24 Hours From Purchase

You must contact us within 24 hours of your original purchase to be eligible for a refund review.

Step-by-Step Process:

Contact Support Immediately
Email: refunds@lootcodes.com
Provide Required Information
Our team will investigate your case within 3-5 business days. We may request additional information or screenshots.
Decision & Processing
If approved, refunds are processed to your original payment method within 5-10 business days.

Contact Information & Support

Refund Requests

common.email: refunds@lootcodes.com

Response Time: 24-48 hours

Processing Time: 3-5 business days

General Support

common.email: support@lootcodes.com

Live Chat: Available on website

FAQ: Check our help center first

We understand digital purchases require trust. While our refund policy is strict, we're committed to resolving legitimate issues fairly and quickly.

Questions about this policy? Contact us at refunds@lootcodes.com

Refund Policy

Last updated: March 15, 2026

No Refunds After Key Revelation