Where to look in Honkai: Star Rail
- Open Honkai: Star Rail and sign in to the account you want to top up.
- Open your profile or player card, from your avatar or from the game's main menu.
- Your UID is the number labelled UID. Some games also show it in a corner of the screen while you play. Copy it if the game offers a copy button.
What to enter in the form
Enter your UID in the Player ID box exactly as the game shows it, without your nickname.
Top-up page: Honkai: Star Rail — Top Up
Check it before you pay
- Copy it rather than typing it. Most games let you copy the ID from the profile screen, and a copied ID cannot contain a typo.
- Use the check on the form. Before you pay, we ask the game's top-up service whether that account can receive the top-up. An ID that does not exist is stopped there, before any money moves.
- Make sure it is the right account. The check confirms that an account exists, not whose it is. If you enter someone else's valid ID, the top-up goes to them, and publishers usually cannot move it back. Compare the ID with the one on your profile once more.
We never need your password
A top-up only needs the ID above. We never ask for your Honkai: Star Rail password, a login code or access to your account, and nobody needs them to credit your account. If anyone asks for them in our name, it is not us, so do not share them.
If your top-up has not arrived
- Open the order from the link in your receipt e-mail to see its status. Some orders get a security check by our team first, which takes longer.
- If it shows as delivered, close and reopen Honkai: Star Rail, then check the account the ID belongs to.
- Still missing? Contact support with your order number and the ID you entered. We check the delivery record for that order.