How to Find Your Magic Chess: Go Go User ID and Zone ID

1. Open Magic Chess: Go Go and sign in to the account you want to top up.
2. Open your profile. In most games it opens when you tap or click your avatar or name on the main screen.
3. Look for your User ID there, usually next to your nickname. If there is a copy button beside it, use it.

If your profile does not show it, look in the game's settings, often on an account or basic-information page.

The form asks for two details, each in its own box:

• Player ID: your User ID.
• Zone ID: your zone number.

If the game shows a shorter number in brackets after your ID, for example 12345678 (1234), the number in brackets is the Zone ID. Type each number without the brackets. Otherwise, look for a server or zone number on your profile.

Top-up page: Magic Chess: Go Go — Top Up

• Copy it rather than typing it. Most games let you copy the ID from the profile screen, and a copied ID cannot contain a typo.
• Use the check on the form. Before you pay, we ask the game's top-up service whether that account can receive the top-up. An ID that does not exist is stopped there, before any money moves.
• Make sure it is the right account. The check confirms that an account exists, not whose it is. If you enter someone else's valid ID, the top-up goes to them, and publishers usually cannot move it back. Compare the ID with the one on your profile once more.

A top-up only needs the ID above. We never ask for your Magic Chess: Go Go password, a login code or access to your account, and nobody needs them to credit your account. If anyone asks for them in our name, it is not us, so do not share them.

1. Open the order from the link in your receipt e-mail to see its status. Some orders get a security check by our team first, which takes longer.
2. If it shows as delivered, close and reopen Magic Chess: Go Go, then check the account the ID belongs to.
3. Still missing? Contact support with your order number and the ID you entered. We check the delivery record for that order.